Health can
be confusing.
We’ve got answers.

• Combine and store all your medical information, health records, test results, scans and more in one secure digital platform
• Connect and share your medical information with your chosen Healthcare Professionals (HCPs) confidentially in a safe environment
• Access health plans, test results and much more as soon as they are available
• Access your healthcare information anytime any place
• Request appointments and video consultations
• Receive instant upload of clinical letters, test results and more from HCPs.
• Manage your appointments with HCPs and their administrative staff directly through the Evitas platform

We want you to use Evitas to understand how it can benefit your health and wellbeing throughout your life. The use of Evitas will be free of charge to patients/individuals. In the future as Evitas develops we will be adding new capability and enhanced features, there may be a minimal charge if you wish to use some of these enhancements, but we will keep you up to date as and when these are implemented.

You can access Evitas by clicking on the Register button or you can send us an email help@evitas.co.uk.

Click on the Register button. You will be taken to a screen giving you the option to register as a Patient/Individual or a Healthcare Professional (HCP). Click on Patient/Individual and complete your registration details including creating a username and password. For further information on setting up your account, take a look at the Help Guide, send us an email on help@evitas.co.uk or use the Chat function.

Registration is very simple and requires some compulsory fields that need completing on registration. You will need information relating to you personally (name, address, date of birth, telephone number, email address). Once registered you will need to complete further details in your profile to enable you to experience all the functionality of the platform. 

Your password must contain more than 8 characters. It should include a special character, a digit, one upper case letter and one lower case letter.

We understand the sensitivity and importance of your data. Our platform has been developed to the highest security standards. The application runs on a highly secure cloud environment which meets the requirements of NHS Digital. The connectivity between the browser and application is via secure protocols. Any data is stored in an encrypted and highly secure database. We carry out regular strict and stringent penetration testing to identify any vulnerabilities for remediation. Access and visibility of any data is controlled and managed by you.

Evitas meets the Digital Technology Assessment Criteria (DTAC) for health and social care giving you the confidence that our digital health tool meets clinical safety, data protection, technical security, interoperability, useability and accessibility standards. The DTAC brings together legislation and good practice in these areas. It is the national baseline criteria for digital health technologies entering or already in use in the NHS.

De-identified data may be used for public insights, research, trend analysis and for continuous improvement.

No. It is important for HCPs and patients to have complete overview of all health records to ensure quality of care. 

To protect your data, you may be asked to verify your identity through your email address, or mobile number. You can set up 2 factor authentication to enhance your log in security.

Immediately reset your password using either the ‘Forgotten Password’ feature found on the login page or if you are already logged in use the Change Password function in Your Profile. If you remain concerned, please contact our Customer Service Team help@evitas.co.uk for assistance.

Both you and your connected (authorised) Healthcare Professional (HCP)s can add medical/health information to your dashboard. You can add information such as biometrics (weight, height, body mass index [BMI]), diagnoses, medications, allergies, vaccinations, supplements, upload letters, test results, scans, x-rays and more. Your HCP(s) can add referral letters, clinical reports, test results, prescriptions, appointments etc.

Yes, we have a Help Guide which can be accessed in the Useful Links section on your dashboard. This provides comprehensive details on how to use all the functions on Evitas.

Yes, you can add health records, documents, test results and more.

Evitas uses a comprehensive international health term database called SNOMED to ensure that diagnoses appear consistent within your medical dashboard and are recognised by all Healthcare Professionals (HCPs) internationally. It ensures that your health information is represented consistently and the risk of different interpretations of a record is reduced. If you are unable to find the clinical term for your diagnosis, this can be provided by your HCP. Alternatively, the NHS Health A – Z website www.nhs.uk/conditions provides a comprehensive list and has a search facility.

Evitas uses a comprehensive international health term database called SNOMED to ensure that medications appear consistent within your medical dashboard and are recognised by all Healthcare Professionals (HCPs) internationally. SNOMED uses the generic name for a medicine/drug rather than the brand name. If you are unable to find your medication, this can be provided by your HCP (s) or pharmacist. Alternatively, the NHS website www./nhs.uk/medicines provides a comprehensive list and has a search facility.

You can also click the ‘Could not find medication’ box and type in the free text box.

You can request appointments with anyone that you have given consent to access your medical records (private GPs, private consultants) as long as you are logged in. HCPs can set appointment availability in Evitas. Depending on availability you may be able to request either a face-to-face or virtual appointment. Your appointment request will be reviewed by the HCP and their administrative team and accepted/rejected.

If your connected HCPs have added or changed information in your Evitas dashboard you will receive a notification. Depending on the type of change you will get a text message and/or an email along with a notification within your Evitas dashboard. To view your notifications within the platform, log into your profile and you will see a red dot on the Notifications tab at the top right hand side of the page. Click on Notifications where you will see a message stating who has added the information and when.

Yes, you can upload letters, results, reports or documents sent to you. You upload these using the Clinical Documents section. Once uploaded these will appear on your dashboard and will be visible to/shared with any of your connected Healthcare Professionals.

You can update personal details (e.g. address, contact details) at any time in Your Profile. Medical information uploaded by Healthcare Professionals or you cannot be altered but may be archived using the Inactive Records function to maintain clarity on your dashboard. It is important to note that you should only inactivate a record if a mistake has been made or the record is no longer relevant to your medical history. Inactive records can be viewed by you or your HCP at any time by clicking the Inactive Records button.

Yes, you grant explicit consent for each healthcare professional or their team. The HCP will need to register themselves on Evitas to be able to view your records.

Yes, absolutely. Evitas enables Healthcare Professionals (HCPs) that you approve/authorise to access your data and they can then interact with your dashboard adding information, for example clinic letters, notes, test results, scans, follow-up letters etc. By using Evitas you and your HCP(s) will have access to your records all in one place at any time and anywhere. You no longer need worry about records getting misplaced or lost.

Your HCPs cannot access your Evitas records unless you approve/authorise them to do so. You will need to log into Evitas and on your Medical Dashboard click Connections (in the menu at the top of the page). This will take you to the Connections page where you can add an HCP. 

Yes, you can send messages to your connected/approved HCPs and their secretaries through the Evitas mailbox function. The HCP must be one of your Connections. If your HCP is already one of your connections, you can select Add New Email and in the To field select Add Recipient AMH HCP and select the correct HCP. You can add additional recipients who are not registered on Evitas by using the CC field and typing the email address. If the HCP is not yet one of your Connections, you will need to send them an invite to access your dashboard. Once they have accepted your invitation, they will become a Connection, and you will be able to see their profile and send messages.

If an HCP is no longer involved in your care or you want to remove their access, you can remove them as one of your Connections. For medical and legal reasons an HCP will continue to have access to your medical dashboard and other clinical information on the Evitas platform after you have disconnected them. However, they will only be able to access information shared from the date of connection to the date of disconnection. In the Connections tab, go to your Connections and find the HCP you want to remove. Click on Disconnect. You will be asked to confirm if you want to proceed. A message will confirm that your Disconnect has been successful. You can then go to the Disconnected tab and see the details of the HCP and the date you disconnected. The HCP will receive a notification that you have disconnected them.

Unfortunately, this is not yet possible, but we are working on integrating with the NHS App and Patient Access.

You will receive an In-App notification and an email. You can check the status of invitations on the Connections tab at any time.

You can invite them directly from your profile using their email address. They will receive an email invitation with instructions on how to register.  Once registered they will be able to see your connection request.

Check that you registered on Evitas using the same email address that they used to invite or search for you. If not, update your details in Your Profile and ask them to search using your full name and date of birth.

While you can contact your HCP at any time through Evitas using the mail function; please note that Evitas is not an emergency service. For urgent medical issues, contact your GP, NHS 111 or emergency services as appropriate.

Yes. Evitas is free for individual uses. In future, there may be some premium services that may carry a charge, but you will have the opportunity to decide if want access to these services or not.

You will need to email us and let us know that you wish to cancel your membership. Prior to cancellation, you can download your full medical record.  We will continue to hold your personal data in accordance with our retention policy. In respect to your health records, we will delete these within 30 days of notification of your wish to cancel. If you wish to keep copies of your health records, please download your own copies before cancelling your membership. 

Where you have chosen to share your health records with an HCP through Evitas or an HCP uses Evitas to keep their own records about you, the HCP is the data controller of these records and may ask us to continue to hold these records on their behalf, strictly for the HCP’s purposes. Should you wish your HCP to delete your health records, including those held in Evitas on their behalf, you should contact them directly.

For further details, including your data protection rights, please refer to our Privacy Policy.

Yes. Your profile and medical data will remain on Evitas for 10 years after which time it will be deleted.

Yes. You may reactivate your account at any time within 10 years using your original email address, unless your data has been permanently deleted at your request.

On the login screen there is a Forgotten Password link. Click on the link and add your email address. An email will be sent to you with instructions on how to reset your password.

Check your spam/junk folder. If the message does not appear, contact our Customer Support Team as help@evitas.co.uk and we will help you.

You can contact us at help@evitas.co.uk or use our Chat function. Our Customer Support Team is available to assist you with account-related or technical queries. Please do not disclose any medical information to the Team as they will be unable to help you.

Yes. You can record metrics such as weight, blood pressure, blood glucose, activity and more in your E-diary section. 

Integration with wearable devices (such as smart watches and health trackers) is not currently available but is planned for the future.

Currently, only connected Healthcare Professional(s) can access your records. In future, we aim to allow family members, guardians or carers access if you provide your consent within the platform.

Yes, Evitas offers onboarding support, tutorials and live assistance through our Chat function.

Evitas has a Customer Service policy which details our commitment to customer service. Our team is available on the platform through Live Chat or by emailing help@evitas.co.uk.